WHY ELASTIC

6 reasons brands choose Elastic over others

REASON 1

Brand-Tailored and Unmatched Flexibility

Designed with flexibility in mind, Elastic enables brands to customize the platform to meet their unique business needs. From managing complex catalogs, orders, and price rules to creating tailored sales programs, Elastic is built to adapt to your specific requirements. 

Competitors often lack this level of depth and flexibility, leaving brands constrained by limitations and unable to meet their needs.

DID YOU KNOW?

An effective sales segmentation approach creates an average estimated sales increase of $480K* among Elastic clients

CLIENT SPOTLIGHT

“Elastic provides ’47 Brand with the best overall service in the industry regarding performance and support. The platform is intuitive, easy to teach to others, and the development team is very helpful in catering the site to our business needs.”

– Justin Lucas, B2B Sales Operations Manager | ’47 Brand

REASON 3

Best-in-Class Customer Support

Elastic sets the standard for customer support with a dedicated account management team that works closely with each client. From personalized check-ins to tailored training sessions, our team ensures you get the guidance you need—aligned to your business goals. With deep industry experience in both brand and retail merchandising, our account managers understand your world and speak your language.

Our global customer service team is proactive, responsive, and committed from day one. We monitor for potential issues before they arise, helping you avoid disruptions and stay focused on growth.

By contrast, many B2B platforms offer generic, short-lived support that fades after onboarding. Former customers of these platforms often cite slow response times, poor follow-through, and frustrating delays that lead to costly downtime. With Elastic, you get a true partner—not just a support line.

CLIENT SPOTLIGHT

“A B2B system is only as good as the integration. I’m quite pleased and confident that we made the right decision with Elastic. NetSuite and Elastic are a good marriage, and they’ve invested considerable time and effort in developing the adapter. The implementation team’s support was integral to getting us up and running for our first pre-book season. “

– Dino Dardano, President | Hestra

REASON 4

Proven Performance and Reliability

Elastic is engineered to support high-volume transactions and complex global operations without sacrificing speed or stability. Industry leaders like Stanley PMI and The North Face trust Elastic to perform seamlessly during peak demand, handling intricate, multi-region orders with ease.

In contrast, competing platforms often struggle under pressure. Performance slowdowns, rigid pricing tools, and limited filtering or segmentation capabilities are frequent pain points. These shortcomings can cause delays, errors, and missed sales – putting your business at risk when it matters most.

REASON 5

Seamless ERP Integration

Elastic integrates effortlessly with 50+ ERP systems, including NetSuite, SAP, and Microsoft Dynamics, empowering brands with real-time visibility into inventory, sales orders, and customer data. Our dedicated integration experts work closely with your IT team to navigate complexities such as segmentation, pricing, and sales programs with precision and flexibility.

With purpose-built ERP adapters for platforms such as NetSuite, SAP S/4, Acumatica, and more, Elastic delivers a faster and more reliable integration experience than its general-purpose competitors. We’ve also partnered with top ERP domain specialists to streamline implementation further and minimize disruptions.

Unlike rigid platforms that require extra development, carry hidden costs, or lack deep technical expertise, Elastic is built to simplify complexity—so your team can make faster decisions, reduce IT burden, and unlock the full power of your ERP.